Shipping and Return Policy
Shipping
We ship UPS Next Day Air from Tuesday to Thursday to ensure fast and safe arrival.
Orders are not shipped the same day they are placed. A tracking number will be provided once your order ships. If you don't receive tracking by 2:30 PM PST, your order will ship the next day.
Our standard box size is 10" x 10" x 10". Larger orders needing extra boxes will have additional shipping fees.
Some corals may require fragging, which could delay shipping. For time-sensitive requests, email us at bbcoralsales@gmail.com.
We are not responsible for delays, mechanical issues, weather, or missed deliveries.
Please contact UPS directly for delivery issues.
DOA Policy
In the rare case of a DOA:
- Email bbcoralsales@gmail.com within 2 hours of delivery.
- Include clear photos or a short video showing the coral/fish in the sealed bag.
Late notifications will not qualify for store credit.
Shipping fees are non-refundable.
Returns & Cancellations
If we can't fulfill your order, cancellation fees are waived.
Otherwise, cancellations may be subject to a restocking fee.
By purchasing from BB Corals, you agree not to file chargebacks. We are here to resolve any issues fairly.
We are not responsible for:
- Tank/water conditions.
- Mishandling after delivery.
- Events beyond our control.
Questions? Contact us anytime at bbcoralsales@gmail.com!